Cancellation

Right of withdrawal

Within the EU you have the right to withdraw from this contract within thirty days without giving a reason.

The cancellation period is thirty days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

In order to exercise your right of withdrawal, you must contact us (Souleway GmbH, Danziger Straße 35A, 20099 Hamburg, support@souleway.com, phone: +49 40 53932843) by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

We expressly point out that the right of withdrawal in accordance with Section 312 g, Paragraph 2, No. 1 BGB does not apply to goods that are not prefabricated and for their manufacture an individual selection or determination by the consumer (i.e. the buyer) is decisive or which are clearly tailored to the personal needs of the consumer (i.e. the buyer).

Consequences of withdrawal

If you withdraw from this contract, we will have given you all the payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within thirty days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than thirty days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of thirty days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

• To Souleway GmbH, Danziger Straße 35A, 20099 Hamburg, support@souleway.com
• I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
• Ordered on (*) / received on (*)
• Name of the consumer (s)
• Address of the consumer (s)
• Signature of the consumer (s) (only when notified on paper)
• date

(*) Delete where inapplicable.